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What is VistaFrame and how does it
work? |
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Vialta's VistaFrame is
the only digital picture frame that allows users to display their
digital pictures directly from 5 different media card types (supports
CompactFlash®, Memory Stick®, SD™, SmartMedia®, and
MultiMediaCard™), without the need for a computer, camera or USB reader. |
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What kind of power supply does
VistaFrame use? |
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VistaFrame has a
universal switching power supply, which means it adapts to any power
system
from 100-240 volts and at either 50-60Hz. |
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What
picture format does VistaFrame support? |
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VistaFrame only supports
the JPEG picture format.
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What
types of memory does VistaFrame support? |
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VistaFrame supports:
SmartMedia™, CompactFlash® (Type I), SD™, MultiMediaCard™,
and Memory Stick®. |
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What size
picture does VistaFrame display? |
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VistaFrame displays a
JPEG image similar in size to standard 4" x 6" pictures.
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Is
VistaFrame easy to set up? |
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VistaFrame set up is very
easy - from "out-of-the-box" to "up-and-running" in about 2 minutes.
Just plug the power adapter pin into the POWER IN jack on the back of
your VistaFrame,
and plug the power cord into the closest wall socket.
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Is
VistaFrame easy to use? |
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Absolutely. VistaFrame
has been specifically designed to be extremely intuitive and
user-friendly.
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What are
VistaFrame's main features? |
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VistaFrame allows you to
display your digital pictures directly from a memory card or from My
Album, VistaFrame's internal memory. You can pick a single picture for
continuous viewing or create your own Custom Slideshow and view
hundreds of pictures one after the other. VistaFrame goes into
power-saving mode after 60 minutes of non-use and wakes up when the
built-in motion sensor detects movement, a memory card is inserted, or
a button is pressed.
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Is
VistaFrame portable? Can I take it on vacation? |
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VistaFrame's slick design
and light weight make it easy to take with you when you travel. Display
pictures of your family, your loved ones, or your vacation - right on
the spot!
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Why does
my display have tiny black or bright points? |
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This is a normal result
of the manufacturing process, and does not affect VistaFrame's
performance.
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How come
I can only see 6 pictures on a card? |
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Use the NEXT button to
see the next 6 thumbnails.
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Why is
the picture display slower with some pictures and faster with others? |
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Higher resolution
pictures load slower. Try using lower resolution pictures.
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Why
doesn't VistaFrame display any pictures? |
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Make sure that your
memory card is inserted properly, that the memory card format is one of
the five formats read by VistaFrame, and that the pictures on it are in
JPEG format. Also make sure that VistaFrame's power adapter is plugged
into an outlet and that the POWER LED is lit.
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Why
doesn't VistaFrame display all my pictures? |
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VistaFrame can display up
to 500 images per directory. Make sure that all of the pictures on the
card are in JPEG format, and that the memory card does not contain over
500 pictures.
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Why is
the screen on my VistaFrame black? |
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VistaFrame may not be
plugged in or it may be asleep. Be sure that the POWER LED is
illuminated and press any button to wake VistaFrame from power-saving
mode.
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How much
do VistaFrames cost? |
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The MSRP (manufacturer's
suggested retail price) for VistaFrame is |
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Where
can I purchase a VistaFrame? |
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VistaFrame can be
purchased at www.vialta.com,
Sharper Image or the FrontGate catalog.
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Where do
I call for customer service support? |
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Please call Vialta
Customer Care at 1-877-963-8383 or send an email to: support@vialta.com
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What is the warranty on
my VistaFrame? |
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VistaFrame comes with a
standard consumer electronics warranty, which is 90 days labor and one
year on parts. For complete warranty details visit our website www.vialta.com
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What is
Vialta's return policy on VistaFrame? |
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Vialta offers a 30-day
return policy on selected items. Prior to returning any product
purchased directly from Vialta's Online Store, please contact Vialta's
Customer Support to receive a RMA number. To do this, please call
Vialta Customer Care at 1-877-963-8383. All product returns must be in
new condition, be 100% complete, and contain ALL original boxes,
plastic bags, wraps and packing materials. Customers are responsible
for all shipping and handling charges on returned items shipped back to
Vialta. Vialta pays all shipping and handling up to 90 days, if the
Product is deemed defective or the fault of Vialta. You may ONLY return
items to Vialta if they were purchased from Vialta's Online Store. For
a complete Return Policy please visit our website www.vialta.com
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Where
can I get tips and the latest VistaFrame specials? |
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Please visit our website
at www.vialta.com
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Where
can I register my VistaFrame? |
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Please visit our website
at www.vialta.com/owners to
register, or fill out and mail in the product registration that came
with your VistaFrame.
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