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Videophone Function FAQs |
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Integrated Digital Picture Frame Function
FAQs |
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Videophone Function FAQs
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What is Beamer FX
videophone and how exactly does it work? |
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Beamer FX is a videophone
with an integrated digital picture display. It works with any phone
over any standard (analog) phone line, to instantly add live, color
motion video to your phone call. The video is displayed on a 3.5 inch
LCD screen and there is no additional cost for the call. With Beamer
FX, you can also send and receive digital pictures, and save them in
Beamer FX's internal memory.
When
not being used as a videophone, Beamer FX can be used as a digital
picture frame. You can display digital pictures directly from memory
cards (CompactFlash® (TypeI), Memory Stick®, SD™,
SmartMedia®, and MultiMediaCard™), without any camera, computer,
special adaptor or wiring, or web-based service.
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How much does
Beamer FX Videophone cost? |
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Beamer FX's MSRP
(manufacturer's suggested retail price) is for a dual pack,
and for a single unit.
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Where can I purchase a
Beamer FX Videophone? |
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You can purchase Beamer
FX online, at Vialta's Online
Store. You can also click on "Retailers", under
"Where to Buy" to locate a store near you.
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What is the warranty on
Beamer FX Videophone? |
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Beamer FX comes with a
standard consumer electronics warranty, which is 90 days labor and one
year on parts.
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What is Vialta's return
policy on Beamer FX Videophone? |
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Vialta's Return Policy
may be viewed Online.
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Can I send one Beamer FX
Videophone to myself and another Beamer FX Videophone to an
international location? |
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Yes, Vialta can "split" a
dual pack and send units to two different locations, even if one is
located internationally.
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Where can I see a live
demonstration of Beamer FX Videophone? |
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Vialta is currently
working with several of its retail partners to provide live
demonstrations in retail outlets across the country. Please check back
with us for updates and locations of available demonstrations.
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Where do I call for
customer service support? |
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Please call Vialta
Customer Care at 1-877-963-8383 or send an email to: support@vialta-indonesia.com
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Where can I register my
Beamer FX Videophone? |
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Please visit our website
at www.vialta.com/owners to
register, or fill out and mail in the product registration card that
came with your Beamer FX.
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Do I need any special
equipment or service to use Beamer FX Videophone? |
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No special equipment or
special wiring is required. All each person needs is a regular phone,
standard (analog) phone line and any Beamer Videophone model (Beamer,
Beamer TV or Beamer FX). Most U.S. homes have analog connections
installed as the norm. If you are unsure of what type of phone line you
have, contact your local telephone service provider to confirm that you
have an analog line.
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Is there any extra cost
to the phone call when using Beamer FX Videophone? |
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No, because Beamer FX
uses an analog phone line, which is the standard phone line found in
the vast majority of American homes, there is no additional cost for a
Beamer FX phone call. Beamer FX is designed to work with your current
phone service for the same cost as a regular phone call without Beamer
FX.
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Will I be charged extra
service fees when using Beamer FX Videophone? |
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No, with Beamer FX, there
are no monthly fees, service plans or hidden costs. There are no
additional fees associated with using Beamer FX. There is no need to
notify your phone company and you will not be charged extra on your
phone bill.
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If I have a Beamer FX
Videophone, but my friend doesn't, can I still use my Beamer FX
Videophone to see them? |
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Similar to needing two
phones to make a phone call, you need two Beamers (Beamer, Beamer TV,
or Beamer FX) to add video to your phone call (or one Beamer and a
similar H.324 compatible videophone device).
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Is Beamer FX Videophone
easy to set up? |
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Yes, very easy - from
"out-of-the-box" to "up-and-running" in less than two minutes. Just
plug your phone into Beamer FX, and then plug Beamer FX into your wall
phone jack. It's really as simple as plugging in your phone.
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Is Beamer FX Videophone
easy to use? |
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Absolutely. Beamer FX has
been specifically designed to be extremely user-friendly. Special
attention was given to every detail to ensure ease of use. If you can
use a phone, you can use Beamer FX.
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What are Beamer FX
Videophone's main features? |
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Beamer FX adds color
motion video to your phone calls, with three viewing options to choose
from: you can see the other person you're calling, you can see the
video of yourself (a self-view) that is being sent to the other party,
or you can choose the picture-in-picture option to see both parties at
the same time. Beamer FX also displays a "self-view" while the initial
video connection is being made, so that you can preview what the other
person will see. Beamer FX can also send and receive digital pictures,
and save up to 8 digital pictures in "My Album" - Beamer FX's internal
memory
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During a Beamer FX
Videophone call, what if I want some privacy? |
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Beamer FX has a snapshot
feature, which sends a high-resolution video image that is displayed on
the other party's Beamer FX. This feature doubles as a "privacy mode",
temporarily halting any new video transmission for as long as you
desire.
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Does Beamer FX Videophone
work with special phone services? |
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Beamer FX is designed to
pass the Caller ID information to the telephone connected to Beamer FX.
Your Caller ID information will show up on your telephone, just as it
would without Beamer FX. (Caller ID is a subscription service offered
by your local phone service provider.) At the present time, Beamer FX
does not support Call Waiting or 3-way calling.
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Is Beamer FX Videophone
portable? Can I take it on vacation? |
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Beamer FX's sleek,
ultra-slim design and light weight make it easy to take with you when
you travel. You can use Beamer FX anywhere there is a standard (analog)
phone, even when you're on vacation!
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What is the video
quality? |
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Similar to when you place
a regular phone call, Beamer FX's video quality depends on a number of
variables including the quality of the phone line connection. Changes
in the quality of the connection will impact the quality of the video.
If you have a normal or good phone line connection, you will see a
clear, color motion video of the person you are calling, including
details like changes in their facial expression.
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Will Beamer FX
Videophone work for international calls, and does the distance affect
the quality of the call?
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Beamer FX will work for
any international phone call as long as both parties have an analog
telephone line. Analog lines are standard for phone service in the US
and most foreign countries, but there may be a few exceptions. To
determine if analog phone service is available in a particular country,
we suggest that you have the party you wish to call check with their
local phone service provider to verify the type of line available.
The
quality of the international call, as with any Beamer FX call, depends
on the quality of the phone line and service provided by the calling
party's long distance carrier. The quality of the video should be
comparable to that of audio, and distance should not affect the quality
of the call.
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What kind of power
supply does Beamer FX Videophone work with? |
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Beamer FX has a universal
switching power supply, which means it adapts to any power system from
100-240 volts and at either 50-60Hz. |
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Will I need a plug
adapter to use Beamer FX Videophone overseas? |
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Yes, you will most likely
need a power plug and phone jack adapter in order to use Beamer FX
overseas. These types of adapters are available at electronics stores
such as Radio Shack in the US
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Will Beamer FX
Videophone work if I use a calling card to place an overseas call? |
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If you typically have a
good audio connection using a calling card, your video connection will
be comparable. Cards that offer phone service provided by AT&T, MCI
and Sprint typically provide good connections. However, Beamer FX will
not work with Voice Over IP (VOIP) calling cards. As an alternative to
the calling card, you may want to use a major dial around International
Long Distance Service (such as 10-10, etc.), which should work well
with Beamer FX.
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Does Beamer FX
Videophone work with an ISDN line? |
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Beamer FX will not work
with an ISDN line.
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Does Beamer FX
Videophone work with a PBX office system? |
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Beamer FX will work at
the office if you connect to an analog line/port, just as you would
with a fax machine. It is necessary to use a standard telephone with
Beamer FX and not the phone supplied with the PBX. Beamer FX will not
work on a digital PBX line.
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Does Beamer FX
Videophone work with a cell phone? |
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Beamer FX works only
using an analog phone line. The data rate of a cellular phone will not
support a video connection.
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Does Beamer FX
Videophone work with DSL / ADSL? Do I need a filter? |
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Beamer FX will work with
the same line as your DSL service, just like your phone. Simply connect
Beamer FX on the phone side of the DSL line. However, Beamer FX will
not work on your Internet DSL service. Vialta recommends using filters
to protect the telephone from the DSL modem signal.
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What if I have Digital
Phone service through Comcast or Cox cable? Will Beamer FX Videophone
work? |
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Beamer FX does work with
the digital phone service provided by Comcast and Cox Communications
since they change the signal to analog in the box outside the house.
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Will Beamer FX
Videophone work on my college network? |
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If the university allows
you to bring your own telephone, Beamer FX should work fine. If the
university provides the telephone, you should first confirm with them
whether the system is analog. You may also ask if they can support dial
up modems, as that will usually indicate an analog system, and Beamer
FX would work fine.
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Is there an audio-video
delay when using Beamer FX Videophone? |
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Typical delay is 1-1.5
seconds, although the detail/movement setting used by the call's
recipient will affect how synchronized the audio and video appear. The
greater the detail, the more delay; Greater movement equates to less
delay.
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What is the
frames-per-second (fps) rate on Beamer FX Videophone and what is that
rate based on? |
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The frames-per-second on
Beamer FX range from 4-15fps. The frame rate is based on the following
four factors: connection rate, motion in the image, line quality, and
the movement/detail setting selected by the recipient.
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What is the resolution
of Beamer FX Videophone's LCD screen? |
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The LCD has a maximum
screen resolution of 600 x 234.
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Can Beamer FX Videophone
connect to a PC Screen or TV to enlarge the picture? |
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At this time, Beamer FX
is not equipped with output jacks that enable the unit to connect to a
computer or TV screen.
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What is the bit rate? |
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During a video call,
Beamer FX can transmit up to 33.6 kbps.
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What kind of picture
will I get with Beamer FX Videophone? Is it comparable to a broadband
connection? |
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Beamer FX's video quality
is similar to that of a web camera on an ADSL or Cable broadband
service. Since Beamer FX is a point-to-point device, delays introduced
by the broadband connections are not a concern.
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Integrated Digital Picture
Frame Function FAQs
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How does the integrated
digital picture frame feature work? |
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Vialta's Beamer FX
digital picture frame feature allows users to display their digital
pictures directly from 5 different media card types (supports
CompactFlash®, Memory Stick®, SD™, SmartMedia®, and
MultiMediaCard™), without the need for a computer, camera or USB reader.
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What picture format does
Beamer FX support? |
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Beamer FX only supports
the JPEG picture format.
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What types of memory
does Beamer FX support? |
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Beamer FX supports:
CompactFlash® (TypeI), Memory Stick®, SD™, SmartMedia®, and
MultiMediaCard™.
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What are Beamer FX's
main features? |
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Beamer FX allows you to
display your digital pictures directly from a memory card or from My
Album, Beamer FX's internal memory. You can pick a single picture for
continuous viewing or create your own Custom Slideshow and view
hundreds of pictures one after the other.
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Why do I only see 6
pictures on a card? |
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Use the NEXT button to
see the next 6 thumbnails.
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Why is the picture
display slower with some pictures and faster with others? |
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Higher resolution
pictures load slower. Try using lower resolution pictures.
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Why doesn't Beamer FX
display any pictures? |
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Make sure that your
memory card is inserted properly, that the memory card format is one of
the five formats read by Beamer FX, and that the pictures on it are in
JPEG format. Also make sure that Beamer FX's power adapter is plugged
into an outlet.
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Why doesn't Beamer FX
display all my pictures? |
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Beamer FX can display up
to 500 images per directory. Make sure that all of the pictures on the
card are in JPEG format, and that the memory card does not contain over
500 pictures. |
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